REFERRAL OFFICE LIAISON - SURGERY ADMIN
Company: Metro Health
Location: Cleveland
Posted on: October 30, 2024
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Job Description:
Location: METROHEALTH MEDICAL CENTERBiweekly Hours: 80.00Shift:
8:00am - 4:30pm M-FThe MetroHealth System is redefining health care
by going beyond medical treatment to improve the foundations of
community health and well-being: affordable housing, a cleaner
environment, economic opportunity and access to fresh food,
convenient transportation, legal help and other services. The
system strives to become as good at preventing disease as it is at
treating it. Founded in 1837, Cuyahoga County's safety-net health
system operates four hospitals, four emergency departments and more
than 20 health centers.Summary:Telephonically enrolls, registers,
and schedules appointments for primary care patients into The
MetroHealth System (MHS). Processes prescription refill requests.
Provides general telephone-based support to MyChart users. Obtains
feedback for providers, and sends patient requests to clinics
throughout MHS. Upholds the mission, vision, values, and customer
service standards of The MetroHealth
System.Qualifications:Required: High School Diploma or passage of a
high school equivalency exam. Meets one of the following: --- 1
year of experience with any of the following: call center support,
patient registration, scheduling, assisting health care
professionals and patients, and/or utilizing phones and computers
to perform customer service duties in a high-volume environment.
--- In lieu of experience, an Associate's degree in a healthcare or
business-related field will be considered. Customer-centric
mentality with strong customer service experience. Effective
written, verbal, and interpersonal communication skills. Ability to
communicate with a variety of individuals and disciplines. Solid
organizational skills. Ability to work independently and within a
structured environment with a high degree of flexibility.
Demonstrated PC proficiency, including the ability to enter data
into a PC while talking on the phone.Preferred: Fluency in writing,
speaking, and interpreting both English and Spanish. Proficient
knowledge of medical terminology. Knowledge of the Microsoft Office
Suite of software, including Excel, Word, and PowerPoint. Knowledge
of EPIC. Experience in sales.Physical Requirements: May sit, stand,
stoop, bend, and ambulate intermittently during the day. May need
to sit or stand for extended periods. See in the normal visual
range with or without correction. Hear in the normal audio range
with or without correction, including hearing clearly via a phone
headset. Finger dexterity to operate office equipment required. May
need to lift up to twenty-five (25) pounds on occasion. Ability to
communicate in face-to-face, phone, email, and other
communications. Ability to see computer monitor and departmental
documents.
Keywords: Metro Health, Euclid , REFERRAL OFFICE LIAISON - SURGERY ADMIN, Healthcare , Cleveland, Ohio
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